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Ignition Reset Admin Password

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Resetting Admin Password Mac

How Can We Help? Click the Login button at the top of the screen. Then click ‘ Forgot Password? ' at the bottom of the Login window. Enter your registered email address and date of birth, then click ‘ SEND '. We'll send you a password reset link to the email address registered to your. Reset a passcode. Sign in to the Microsoft Endpoint Manager admin center with any of the following roles: Azure Active Directory Global Admin, Azure Active Directory Intune Service Admin, Helpdesk Operator, or Role Administrator. Select Devices, and then select All devices. From the list of devices you manage, select a device, and choose Reset passcode.

This document discusses both device level passcode reset and work profile passcode reset on Android enterprise (formerly called Android for Work, or AfW) devices. It's important to note this distinction as requirements for each can vary. A device level passcode reset resets the passcode for the entire device. A work profile passcode reset resets the passcode only for the user's work profile on Android enterprise devices.

Supported platforms for device level passcode reset

Ignition reset admin password recovery tool
PlatformSupported?
Android devices on version 6.x or earlierYes
Android Enterprise devices enrolled as Device OwnerYes
iOS/iPadOS devicesYes
iOS/iPadOS devices enrolled with User EnrollmentNo
Android Enterprise personally-owned/corporate-owned devices enrolled with a work profileNo
Android devices on version 7.0 or laterNo
macOSNo
WindowsNo

For Android devices, device level passcode reset is only supported on devices running 6.x or earlier, or on Android enterprise devices running in Kiosk mode. This restriction is because Google removed support for resetting an Android 7 device's passcode/password from within a Device Administrator granted app and applies to all MDM vendors.

Supported platforms for Android enterprise work profile passcode reset

PlatformSupported?
Android enterprise devices enrolled with a work profile and running version 8.0 and laterYes
Android enterprise corporate-owned devices with a work profileYes
Android enterprise devices enrolled with a work profile and running version 7.x and earlierNo
Android devices running version 7.x and earlierNo

To create a new work profile passcode, use the Reset Passcode action. This action prompts a passcode reset and creates a new, temporary passcode for the work profile only.

Reset a passcode

Administrator Password Reset Windows 10

  1. Sign in to the Microsoft Endpoint Manager admin center with any of the following roles: Azure Active Directory Global Admin, Azure Active Directory Intune Service Admin, Helpdesk Operator, or Role Administrator.
  2. Select Devices, and then select All devices.
  3. From the list of devices you manage, select a device, and choose Reset passcode.

Reset Android work profile and Device Owner passcodes

Supported Android Enterprise personally-owned and corporate-owned work profile devices enrolled with a work profile receive a new managed profile unlock password or a managed profile challenge for the end user.

For Android Enterprise personally-owned work profile devices running version 8.x or later, end users get notified to activate their reset passcode right after enrollment completes. The notification is displayed if a work profile password is required and set. After their passcode is entered, the notification is dismissed.

After the reset passcode is selected from the console, a temporary passcode is presented to the admin. This passcode is provided for the following devices when running version 8.x or later:

  • Android Enterprise device owner
  • Android Enterprise personally-owned work profile
  • Android Enterprise corporate-owned work profile

The temporary passcode must be entered on the device. The temporary passcode for the device will be displayed in the console for seven days.

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PlatformSupported?
Android devices on version 6.x or earlierYes
Android Enterprise devices enrolled as Device OwnerYes
iOS/iPadOS devicesYes
iOS/iPadOS devices enrolled with User EnrollmentNo
Android Enterprise personally-owned/corporate-owned devices enrolled with a work profileNo
Android devices on version 7.0 or laterNo
macOSNo
WindowsNo

For Android devices, device level passcode reset is only supported on devices running 6.x or earlier, or on Android enterprise devices running in Kiosk mode. This restriction is because Google removed support for resetting an Android 7 device's passcode/password from within a Device Administrator granted app and applies to all MDM vendors.

Supported platforms for Android enterprise work profile passcode reset

PlatformSupported?
Android enterprise devices enrolled with a work profile and running version 8.0 and laterYes
Android enterprise corporate-owned devices with a work profileYes
Android enterprise devices enrolled with a work profile and running version 7.x and earlierNo
Android devices running version 7.x and earlierNo

To create a new work profile passcode, use the Reset Passcode action. This action prompts a passcode reset and creates a new, temporary passcode for the work profile only.

Reset a passcode

Administrator Password Reset Windows 10

  1. Sign in to the Microsoft Endpoint Manager admin center with any of the following roles: Azure Active Directory Global Admin, Azure Active Directory Intune Service Admin, Helpdesk Operator, or Role Administrator.
  2. Select Devices, and then select All devices.
  3. From the list of devices you manage, select a device, and choose Reset passcode.

Reset Android work profile and Device Owner passcodes

Supported Android Enterprise personally-owned and corporate-owned work profile devices enrolled with a work profile receive a new managed profile unlock password or a managed profile challenge for the end user.

For Android Enterprise personally-owned work profile devices running version 8.x or later, end users get notified to activate their reset passcode right after enrollment completes. The notification is displayed if a work profile password is required and set. After their passcode is entered, the notification is dismissed.

After the reset passcode is selected from the console, a temporary passcode is presented to the admin. This passcode is provided for the following devices when running version 8.x or later:

  • Android Enterprise device owner
  • Android Enterprise personally-owned work profile
  • Android Enterprise corporate-owned work profile

The temporary passcode must be entered on the device. The temporary passcode for the device will be displayed in the console for seven days.

Remove iOS/iPadOS passcodes

Instead of being reset, passcodes are removed from iOS/iPadOS devices. If there's a passcode compliance policy set, the device will prompt the user to set a new passcode in Settings.

Ignition Reset Admin Password Recovery Tool

Next steps

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To see the status of the action you just took, in Devices, select Device actions.





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